The organization should actively involve all stakeholders in the Quality Management System (QMS) review process. The QMS should be embedded in the organization's business processes and discussed at board meetings. Minutes should be taken detailing the attendees, discussions, and action points agreed upon. The organization should use a process-based approach when setting or reviewing its internal processes, actively review its risks and opportunities, and employ an effective internal audit system with corrective actions where necessary. Appropriate monitoring and measuring systems should be used to assess specific areas. Finally, the quality policy and objectives should be established with the active involvement of all stakeholders.

Developing quality policy within the INTALEQ context and scope to be approved by the top management requires periodic review. Communicate to interested parties as well.

A job description and competency matrix must be developed and communicated to employees to ensure clarity and understanding.

The risk management mechanism should be developed by INTALEQ for each identified risk, including its severity and likelihood, along with corresponding mitigation plans.

Create specific quality objectives, key performance indicators (KPIs), and action plans with monitoring scores for each department or process.

Develop a change management process encompassing supplier changes, process execution, management systems, and design alterations.

A detailed asset management policy must be developed, including equipment, tools, hardware, software, etc. A job description and competency matrix must be developed and communicated to employees to ensure clarity and understanding.

Implement a comprehensive awareness program to educate employees about the QMS. Develop a system for communicating changes and updates to all stakeholders promptly.

Develop a document management system to ensure easy access and organization of documents. Establish procedures for updating and approving documents by authorized personnel.

Develop ICT project management procedure, which includes Planning, Design, Execution, Validation, and Maintenance Support.

Develop a process for managing customer inquiries, contracts, orders, changes, feedback, and complaints.

Include design and development in project management procedures to ensure validation aligns with project specifications.

The procurement policy should be revised to incorporate performance evaluations.

Develop ITP for all ICT services.

Develop a mechanism for capturing and recording all internal and external issues, investigating them, and taking appropriate corrective action.

Define clear performance indicators aligned with organizational goals and QMS objectives. Establish clear criteria and methods for monitoring and measuring performance indicators.

Develop a system to collect feedback and monitor the perceptions.

Develop a procedure to complete the internal audit program to cover all operations and activities. Assess risks, train auditors, track findings, and communicate results to stakeholders.

Establish a yearly management review schedule. Collect and analyze relevant information. Develop a structured agenda covering KPIs, risks, and opportunities. Document decisions and actions and assign implementation responsibilities. Monitor progress on implementing action plans.

Set up clear and easy-to-follow protocols for reporting and investigating issues that don't meet the required standards. Train the staff to identify, write, and examine these issues. Conduct a thorough analysis to identify the root causes of the problems. Take effective and timely corrective actions to address the issues and prevent them from reoccurring. Establish a systematic process to identify, evaluate, and implement opportunities for improvement. Encourage and reward employees for their suggestions for improvement. Monitor and measure the effectiveness of the corrective actions and improvement initiatives. Share the improvement goals and outcomes with all the relevant stakeholders.